Frequently Asked Questions

1) How can I proceed to a reservation?

Through www.motonaxos.com you can easily proceed to an online reservation in 3 steps.

2)How will I know that my reservation is confirmed?

By clicking the ‘Book Now’ or ‘Request’ option at the online reservation process, you will get a successful message that the process has been completed and has been addressed to us. Your reservation will have been confirmed when you will receive the respective email from our team.

3) Is it possible to modify my reservation after it has been confirmed?

Yes, you can modify your reservation by email at info@motonaxos.com or by a phone call at +30 22850 23420, after it has been confirmed. Please mind that, to enable reservation modification you have to contact us at least 48 hours prior to the pickup date and time.

4) Is it possible to cancel my reservation after it has been confirmed?

Yes, you can cancel your reservation under certain conditions. Please consult our cancellation policy https://motonaxos.com/terms-conditions/

5) How can I cancel my reservation?

In order to cancel your reservation, you have to contact our team by email at info@motonaxos.com or at our telephone number +30 22850 23420.

6) Can I get an invoice for my rental?

Of course! Business members are welcomed. Please mind that you have to let us know that you wish to get an invoice when making your reservation.


Insurances

7)     What is the 3rd party insurance?  (see also: https://motonaxos.com/terms-conditions/)

Third-party insurance (3rd.P.I.) is included in all vehicles. In case of an accident the 3rd party insurance covers the cost of the damage you have caused to the other vehicle. For any damages caused to the rented vehicle, you are responsible.

8) What is CDW insurance?

In the event of an accident, C. D. W. (Collision Damage Waiver) insurance enables the renter to pay up to a specific amount of excess depending on the vehicle category. See more: https://www.naxosrentcar.com/terms.htm

9) What are the requirements for purchasing CDW insurance?

You have to be over 25 years old and to have a valid driver’s license for at least two years.

10) What should I do in case of an accident?

In case of an accident, call the local police +30 2285 22100 and our road service number +30 6944622555 or the main office +30 22850 23420.

11) When I am not covered by the insurance?

There is no insurance coverage if the driver is under the influence of alcohol, any kind of drugs or commits any traffic violations. The driver is liable for all parking and traffic violations during the rental period. No vehicle is allowed to be driven on the sand, at the beach, in dry lakes or off-road. All vehicles are allowed to be driven on paved roads. In case of an accident a police report is required.
Please NOTE, that there is no insurance coverage for damages caused to the tires, mirrors, gearbox and inside and underside the vehicle. Also, there is no insurance coverage in case of losing the key.

 

Required documentation

 

12)  Is my driver’s license valid in Greece to rent a scooter or an Atv? (see also https://motonaxos.com/terms-conditions/ )

For European citizens, you can follow the link  http://eur-lex.europa.eu/legal-content/ES/TXT/?uri=CELEX:32014D0209. For non-European citizens please send us your driver’s license by email.

 

13) Can I proceed to a reservation without holding a credit card?

Of course, you may proceed to a reservation without having a credit card by sending a bank deposit. Please note that you will need a security deposit to rent the vehicle locally. For any inquiries do not hesitate to contact, at any time, at the following email address info@motonaxos.com.

 

14) Do I need a passport or an ID card at the vehicle pick up?

A valid passport or ID card is necessary for both European and non-European citizens.

 

15) Is it possible to rent a vehicle if I have my documents in digital form ?

     All documents have to be presented in their physical form when renting any vehicle.

 

16) Where can I issue an International license if I am already on Naxos island and I am a foreign citizen?

You can issue your international driving license online. One of the websites that our clients use frequently is https://e-ita.org/ .

 

17) Can I rent a vehicle if I have lost my documents?

You can proceed to a reservation if you have lost your documents with the police report of loss and the police confirmation of your personal details which are needed for renting the vehicle.

 

Other questions

 

18) Can I drive with the vehicle to another place outside of Naxos island?

Driving outside of Naxos territory is not recommended as you do not have any insurance coverage on the ship. Also, in case of a collision you are fully responsible for returning the vehicle at the same condition and at the agreed place and time as will have been stated on the contract. Lastly, in the event of a mechanical problem, we will not be able to assist you and you bear the same responsibilities of returning the vehicle at the agreed place and time as will have been stated on the contract. However, under special arrangements with us you can visit other places outside of Naxos with a Motonaxos vehicle.

 

19) Do I get a map at the pick-up?

A detailed map is given to our customers. Also, our customers can benefit from our team’s advice and tips from the island (upon request and in line with the available personnel).

 

20) Can I extend my contract?

You can extend your rental contract by letting us know, before its expiration. Please mind that the extension cannot be ensured, but we will do our best to accommodate your need.

 

21) Can I end my contract prior to the agreed drop-off date which is written on the contract?

You can drop-off the vehicle earlier, and at the same condition you rent it, but you cannot get reimbursed.

 

22) How many stations do you have on the island?

We hold three stations on Naxos island. The main office is located in Naxos town, on Protodikeiou Square, 84300 (follow the Google map link: https://goo.gl/maps/4s1rEzTxS4PHpcfKA ). The second office is at Agia Anna beach, situated on the main street (follow the Google map link: https://goo.gl/maps/RFziZDxBAD5YF9aH9 ), and the third office is at Agios Prokopios beach, sited on the main street close to the bus station ( follow the Google map link: https://goo.gl/maps/VZrNd4P41R4t4Tin6 ).

Also, we have two meetings points: Naxos Port, Google map link: https://goo.gl/maps/ThmrPGAFbyX6Q2PG6 and Airport, Google map link:  https://goo.gl/maps/p2HaAx5sfwz8WsRX7.

Appointment to hotels are also welcome.

 

23) Do you have a large fleet?

Our fleet comprises a big range of vehicles, the biggest on Naxos island. Our aim is to cater for all tastes and to accommodate the need of even the most exacting customers. We are here to help you enjoy your holidays and explore the beauty of Naxos Island. Among our available models, you can find automatic cars, Cabrio cars, buggies for two or four people, jeep cars and ATVs up to 800cc.

 

24) Do you have a profile on social networks?

We will be delighted to welcome you to our big online community on Instagram under the name @Motonaxos. There you can find our latest photos, our recommendation and connect with other people with common interests. Moreover, you can upload a photo or a story, during your holidays at Naxos with one of our vehicles, on Instagram, and by tagging @Motonaxos to be featured in our social network pages.

 

25) Is it easy to drive an Atv or a scooter for the first time?

Driving skills are being tested and verified by the nominated authorities. In order to drive a vehicle, you have to carry the respective driving license. However, we would like to clarify that ATVs, in general, are a friendly vehicle to drivers and thus easier to drive for the first time thanks to the four wheels. However, it can turn into a dangerous vehicle when driving abnormally. As for the scooters we always suggest to our guests to have plenty of experience of driving on two wheels before renting, as the stability skill can be challenging without prior use.

 

26) I had a wonderful time and I want to thank you, where can I post a positive comment?

Receiving positive feedback makes our day and encourages us to keep trying for the best possible outcome. Describe your experience with us during your holidays on Naxos island. Help also the other visitors to make the most out of their vacation. You can leave your positive comment on the below links:

 

27) I have a quarrel and I would like to submit it. Where can I do it?

We are here to help you with any issue you are facing, regarding your rental experience. You can fill the complaint form, or you can send us an email describing the issue in order to address it to the colleague in charge. Will I receive a questionnaire from you?

Questionnaires are randomly sent to our customers for evaluation. We would appreciate your participation as it helps us to get better and improve our services.

 

28) Am I allowed to drive off-road?

All vehicles are allowed to drive only on paved roads. Driving on the sand, at the beach, in dry lakes or off-road will result in penalties. Also, the company is fully authorised to cease a rental contract without prior notice and without refund, when the renter drives abnormally or when the driving is putting people’s life in danger or when there is improper use of the vehicle.

 

29) Do you rent vehicles for longer periods?

Year after year technology favours the workcations and especially currently this trend is more intense than ever before. Are you a workcationer? Take advantage now and rent from us the vehicle that will make your stay easy. Special prices and benefits are waiting for you. Send us an email at info@motonaxos.com

 

30) I am organizing an event on Naxos and need more than one vehicle; do you take on group rentals?

We are more than happy to inform you that you are in the right place! We have great experience on organising group rentals. Our biggest group rental was consisting of 50 vehicles for a wonderful wedding! Do you want to organise everything in detail and quickly, without stress and unexpected issues? Then rely on us and send us an email at info@motonaxos.com.


For any further inquiries do not hesitate to contact us, at any time, at the following email address
info@motonaxos.com .

fr_FRFrench